Case Studies





NYC Department of Records

Empowering teams from a growing agency to envision a new strategy





NYC Department of Health

Transforming how outreach workers engage community members





NYC Department of Veterans Services

Redesigning how government collaborates with non-profits






Center for New York City Neighborhoods

Discovering opportunities to improve counseling for homeowners





NYC Health and Hospitals

Developing a model to capture insights from frontline hospital staff





Newark Office of Information Technology

Reimagining technology as an accessible front door for government