Case Studies

NYC Department of Records

Empowering teams from a growing agency to envision a new strategy

NYC Department of Health

Transforming how outreach workers engage community members

NYC Department of Veterans Services

Redesigning how government collaborates with non-profits

Center for New York City Neighborhoods

Discovering opportunities to improve counseling for homeowners

NYC Health and Hospitals

Developing a model to capture insights from frontline hospital staff

Newark Office of Information Technology

Reimagining technology as an accessible front door for government