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Reimagining technology as an accessible front door for government

Client: Newark Office of Information Technology




The Challenge

The team responsible for the city's technology views their role as disconnected from community members

The Outcome

A vision for how technology can serve as the front door to government and new tools for designing for the needs of community members




Newark's Office of Information Technology provides all of the services, infrastructure, and support for the technology needs of fourteen city agencies. However, since the department rarely has direct contact with community members, the staff has grown to view their role as disconnected from enabling residents to utilize public services.

Public School led all of the department's staff through a series of activities aimed at reframing technology as an opportunity to improve the accessibility of public services and create positive outcomes for all residents. Staff learned how to identify and assess the diverse needs of community members, then translate these needs into a dynamic solution that can be rapidly designed and implemented.