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Facilitating collaboration between an agency and non-profit partners

Client: NYC Department of Veterans Services

Partner: 3x3 Design




The Challenge

Dozens of different non-profits provide mentorship services to veterans transitioning out of the military

The Outcome

A single point of entry for veterans and family members seeking mentorship




Thousands of veterans transitioning out of the military come to New York City every year because they see the city as a place of opportunity. Having never worked in a civilian job, however, these veterans face an uphill battle to securing employment and housing. Thankfully, dozens of non-profits provide mentorship services to transitioning veterans and their families.

As a brand-new City agency, the Department of Veterans Services sought to facilitate coordination and collaboration in the mentorship space and not duplicate services already offered by the non-profit providers.

Public School worked with the agency's leadership to create a series of convenings with the non-profit providers that would define the role of the Department and build deeper relationships between all of the organizations.

The first half-day session focused on creating detailed profiles of the typical types of veterans seeking mentorship. During the second session, participants designed a matchmaking service that the Department of Veterans Services could provide to serve these different veterans. All of the participating non-profits committed to supporting the resulting partnership.

A few months after the convenings, Mayor de Blasio and the Department of Veterans Services announced the launch of Mentor a Vet - NYC, an online portal that will serve as a single point of entry for veterans and family members seeking mentorship.